Intelligent, real-time dispute management.
CUTEK’s Dispute Manager solution provides a workflow-designed and guided process for controlling and monitoring of disputes. Dispute Manager supports all Regulation E disputes, including ACH, ATM, Point of Sale (POS), and Signature-based transactions.
Dispute Manager captures the transaction dispute information and posts a provisional credit or debit to the members account. Approved disputes are recorded to the reporting account. Denied disputes will have their provisional credits reversed.
Our Dispute Manager configuration file makes it easy for your credit union to create new or revise existing workflows easily, enabling or disabling them, as your business rules change.
Benefits
Features
CUTEK’s Dispute Manager solution provides a workflow-designed and guided process for controlling and monitoring of disputes. Dispute Manager supports all Regulation E disputes, including ACH, ATM, Point of Sale (POS), and Signature-based transactions.
Dispute Manager captures the transaction dispute information and posts a provisional credit or debit to the members account. Approved disputes are recorded to the reporting account. Denied disputes will have their provisional credits reversed.
Our Dispute Manager configuration file makes it easy for your credit union to create new or revise existing workflows easily, enabling or disabling them, as your business rules change.
Benefits
- Provides a centralized process to manage card disputes
- Handles all necessary credit or debit adjustments
- Lowers administrative costs
Features
- Supports all Reg E disputes
- Configurable workflows
- Dispute monitoring
- Ability to categorize transactions
- Access managed by native Symitar® Security Privilege Groups
