CUTEK’s Member Verify MFA was designed to improve member account security by providing reliable methods to confirm your member’s identity, including SMS, email, voice and out-of-wallet question authentication options. This hybrid solution combines the flexibility of PowerOn with cloud-based and hosted components to create a solution which is fully integrated with Symitar® Quest™.

Member authentication is especially important whenever you speak to a member on the phone, whether they’ve called into your call center or credit union, or if you’ve initiated a call to the member and you want to verify the person you are speaking with is actually your member.

Key Features:

• Authenticate member with a one-time PIN via SMS or Email, or with Out-of-Wallet questions.
• Only uses existing, qualified member phone numbers or email addresses on the account, pulled from your core.
• Can pull and display member identification from supported imaging systems.
• Maintains a historical footprint of authentication history.
• Launched within Symitar® Quest™.
• Can be automatically launched based on staff role (e.g., Contact Center), to prevent access to account without authentication.
• OTP authentication methods are hosted by CUTEK.