Member Verification Multi-Factor
Simply strengthens member security
Credit union call centers and departments need to confirm their members identify over the telephone.
CUTEK’s Member Verification Multi-Factor was designed to improve member account security by providing a reliable method to confirm your member’s identity. Member Verification is especially important when your members are conducting business remotely, for instance, calling into phone centers or other business units.
CUTEK’s cloud-based Member Verification multi-factor solution is integrated with Episys® Quest for quick and easy use to ensure only information on the Account file for each member is used to confirm their relationship with your credit union.
Benefits
Key Features
Credit union call centers and departments need to confirm their members identify over the telephone.
CUTEK’s Member Verification Multi-Factor was designed to improve member account security by providing a reliable method to confirm your member’s identity. Member Verification is especially important when your members are conducting business remotely, for instance, calling into phone centers or other business units.
CUTEK’s cloud-based Member Verification multi-factor solution is integrated with Episys® Quest for quick and easy use to ensure only information on the Account file for each member is used to confirm their relationship with your credit union.
Benefits
- Reduces staff effort when performing member verification
- Only uses telephone numbers already in the member Account file
- Allows secure confirmation via member’s personal telephone
- Cloud-based solution hosted by CUTEK
- SMS activity is billed directly to the credit union by CUTEK’s gateway provider
Key Features
- Allows out of band verification for members
- Sends a text code or voice calls to authenticate your members
- Quick, simple, and reliable verification method
- Successful verifications are logged as notes in Episys Quest
